By accessing this website, submitting an enquiry, requesting a quotation, making payment or instructing us to begin work, you confirm that you have reviewed and accepted these Terms & Conditions and our Privacy Policy.

Do not use the website or purchase a service where you do not agree with these terms.

• You must be legally capable of entering into a binding agreement.
• You must provide complete, accurate and current information.
• You must have authority to act for any business, company, LLP, firm or individual represented by you.
• Where the service concerns a minor, the request must be made by a parent, guardian or authorised representative.
• You must not impersonate another person or provide documents without lawful authority.

CA Vistaar provides or coordinates online professional services that may include:

Service availability depends on eligibility, complexity, documents, professional requirements, applicable law and available resources.

Submission of a website form, phone call, WhatsApp message or email does not by itself create a professional engagement.

A service will be treated as accepted only after one or more of the following occurs:

• The scope and charges are confirmed in writing.
• A quotation or service proposal is accepted.
• The requested advance or full payment is received.
• Required documents and information are received.
• We expressly confirm commencement of the assignment.

You agree to:

• Provide accurate, complete and current information.
• Provide documents within the requested timeline.
• Review drafts, computations, forms and filings before approval.
• Inform us promptly of errors, changes or missing information.
• Maintain lawful ownership or authority over submitted documents.
• Pay applicable professional charges, taxes and government fees.
• Keep passwords, OTPs, digital signatures and portal credentials secure.
• Respond promptly where government or professional deadlines apply.
• Comply with applicable tax, corporate and other legal obligations.

You confirm that all documents and information supplied to us are genuine, complete, accurate and lawfully obtained.

• Documents must be clear and readable.
• Scanned copies may be accepted for initial processing.
• Original, certified or digitally signed documents may be required for specific services.
• We may refuse altered, suspicious, incomplete or inconsistent documents.
• We may request additional clarification or supporting evidence.

Professional charges may be communicated through a quotation, invoice, email, WhatsApp message or other written confirmation.

• Payment may be required fully or partly in advance.
• Work may begin only after confirmation of payment.
• Additional work outside the confirmed scope may attract additional fees.
• Urgent or priority processing may have separate charges.
• Third-party and government charges are separate unless expressly included.
• Bank, payment-gateway or transaction charges may apply.

Where payment is delayed, we may pause work, withhold deliverables or revise the expected completion timeline.

Professional charges may be exclusive of applicable taxes, government fees, stamp duty, statutory charges, portal fees, courier charges, notarisation charges and third-party expenses unless expressly stated otherwise.

Cancellation Before Work Begins

Where you cancel before substantive work begins, a refund may be considered after deducting payment-gateway charges, consultation charges, administrative costs and any third-party or government amount already paid.

Cancellation After Work Begins

Once document review, preparation, consultation, drafting, filing, verification, registration processing or other substantive work has begun, professional charges relating to completed or committed work may be non-refundable.

Non-Refundable Amounts

• Government or statutory fees already paid.
• Payment-gateway and banking charges.
• Third-party professional or verification charges.
• Consultation charges already utilised.
• Charges for completed work or prepared deliverables.
• Urgent-processing charges after priority work begins.
• Penalties, interest or late fees payable to authorities.

Duplicate or Excess Payment

A verified duplicate or excess payment will be refunded to the original payment method or another verified account, subject to transaction checks and applicable deductions.

Cancellation by CA Vistaar

Where we are unable to accept or continue a service for reasons not caused by the client, any unearned professional fee may be refunded after deducting completed work and unavoidable costs.

Any timeline communicated by CA Vistaar is an estimated processing timeline unless expressly confirmed as fixed in writing.

Timelines may be affected by:

• Incomplete or incorrect documents.
• Delay in client approval or response.
• Government-portal availability.
• Authority processing time.
• Clarifications, objections or additional-document requests.
• Changes in law, forms, portal systems or procedures.
• Public holidays, technical issues or extraordinary events.

Our role may include preparation, coordination or submission based on the information and documents provided by you.

CA Vistaar does not control:

• Government portals and their technical availability.
• Application approval or rejection.
• Tax refunds, assessments or scrutiny selection.
• Processing time of government departments.
• Requests for additional documents or clarification.
• Changes in government procedures, forms or fees.
• Actions of banks, payment providers or third-party authorities.

You agree that service-related communication may be sent through phone call, WhatsApp, RCS, SMS, email or other reasonable electronic channels.

Promotional Communication

Promotional communication may be sent where applicable consent or lawful permission exists. You may withdraw promotional consent by contacting info@cavistaar.in or using an available opt-out facility.

Withdrawal of promotional consent will not prevent necessary communication regarding an active enquiry, payment, service, filing, compliance deadline, support issue or legal requirement.

Electronic Records

You agree that confirmations, invoices, approvals, instructions and records communicated electronically may be treated as valid business communications.

We seek to maintain reasonable confidentiality of documents and information received for an agreed service.

Information may be shared where reasonably necessary with:

• Professionals involved in the assignment.
• Authorised staff and service providers.
• Government and regulatory authorities.
• Payment, hosting, cloud and communication providers.
• Auditors, legal advisers and professional consultants.
• Competent authorities acting under lawful powers.

Personal information is handled according to our Privacy Policy.

The website design, branding, text, graphics, layout, service descriptions, templates and original materials belong to CA Vistaar or their respective licensors.

You must not, without written permission:

• Copy or republish substantial website content.
• Use the CA Vistaar name or branding deceptively.
• Resell proprietary templates or internal documents.
• Modify materials to misrepresent their source.
• Use automated tools to extract or reproduce website content.

Client-owned documents remain the client’s property. General knowledge, methods, working formats and non-confidential templates used in providing services may remain the property of CA Vistaar or the relevant professional.

You must not use our website or services to:

• Submit forged, altered or misleading records.
• Evade tax, conceal income or facilitate unlawful activity.
• Impersonate another person or entity.
• Obtain unauthorised access to accounts or portals.
• Transmit malware, abusive messages or harmful code.
• Interfere with website or service operations.
• Violate intellectual-property or privacy rights.
• Harass, threaten or abuse staff or professionals.
• Use our name for unauthorised representation or solicitation.

We may pause, refuse or terminate a service where:

• Payment remains outstanding.
• Required documents or approvals are not provided.
• Information appears incorrect, suspicious or unlawful.
• The requested work creates legal, ethical or professional concerns.
• There is abusive, threatening or inappropriate conduct.
• The client repeatedly fails to respond.
• Continuing the assignment is not reasonably possible.
• Applicable law, authority direction or professional requirements prevent continuation.

Fees for work already completed and costs already incurred remain payable. Client documents may be returned, deleted or retained according to applicable legal and record-keeping requirements.

• Website information is general and may not apply to every situation.
• A professional opinion depends on complete facts and documents.
• Laws, regulations, procedures and government fees may change.
• Tax benefits, savings, refunds, funding or business growth are not guaranteed.
• Calculators, examples and illustrations are indicative only.
• Third-party websites and government portals operate independently.
• Business-advisory projections are estimates and not guaranteed outcomes.

To the extent permitted by applicable law, CA Vistaar will not be liable for indirect, incidental, special, punitive or consequential loss, including loss of profit, revenue, opportunity, business, goodwill or data.

We will not be responsible for loss caused by:

• Incorrect or incomplete information supplied by the client.
• Late client response, approval or payment.
• Government-portal or third-party service failure.
• Authority rejection, processing delay or policy change.
• Unauthorised access caused by compromised client credentials.
• Events beyond our reasonable control.
• Client action taken contrary to our written communication.

Subject to applicable law, any direct aggregate liability arising from a specific paid service will ordinarily not exceed the professional fee actually paid to CA Vistaar for that specific service giving rise to the claim.

To the extent permitted by law, you agree to indemnify and hold CA Vistaar, its personnel and service providers harmless from claims, losses, penalties or expenses arising from:

• False, forged, misleading or unauthorised information supplied by you.
• Your breach of these Terms & Conditions.
• Your violation of law or third-party rights.
• Instructions issued without proper authority.
• Misuse of deliverables, filings or professional communications.

CA Vistaar will not be responsible for delay or failure caused by events beyond reasonable control, including:

• Natural disasters, floods, fire or severe weather.
• War, terrorism, civil disturbance or government restriction.
• Internet, electricity, server or telecommunications failure.
• Government-portal outage or system maintenance.
• Cyberattack, malware or widespread technical incident.
• Public-health emergency, strike or transportation disruption.
• Sudden regulatory or procedural change.

Performance timelines may be extended for the duration reasonably required to manage such circumstances.

These Terms & Conditions are governed by the laws applicable in India.

The parties should first attempt to resolve any concern through good-faith written communication.

Subject to applicable consumer law and mandatory legal jurisdiction, courts having jurisdiction in Palghar, Maharashtra will have jurisdiction over disputes relating to these terms or services provided by CA Vistaar.

Severability

Where any provision is held invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

No Waiver

Failure to enforce a provision immediately will not constitute a permanent waiver of that provision.

Updates to Terms

We may update these terms to reflect service, operational or legal changes. The latest version will be published on this page with a revised effective date.

For questions about these terms, payments, refunds, service delivery, communication preferences or complaints, contact CA Vistaar using the details below.

Please provide your name, mobile number, service name, payment details where applicable and a clear description of the issue so that the matter can be reviewed.